Welcome to the Cup Plaza FAQ section. Here you'll find answers to some of the most frequently asked questions about our store, products, and services. If you have any additional questions, please feel free to contact us.

Company Information:

• Store Name: Cup Plaza

• Email: thilo@cupplz.com

• Company Name: E-COMMERCE PLAZA NET INC

• Address: 2239 Townsgate Rd, Westlake Village, CA 91361

• Phone: +1 680-800-9065

1. What is Cup Plaza?

• Cup Plaza is an online store specializing in water bottles, mugs, small ornaments, and household goods.

2. How can I contact Cup Plaza?

• You can contact us via email at thilo@cupplz.com or by phone at +1 680-800-9065.

3. What are your operating hours?

• Our online store is open 24/7. Customer support is available Monday to Friday from 9 AM to 5 PM (PST).

4. How do I place an order?

• To place an order, simply browse our online store, add the desired items to your cart, and proceed to checkout.

5. What payment methods do you accept?

• We accept major credit cards, PayPal, and other secure payment options available on our website.

6. How do I track my order?

• Once your order has shipped, you will receive an email with a tracking number. Use this number to track your order on our website or the carrier’s website.

7. What is your return policy?

• Our return policy allows you to return items within 30 days of purchase. Items must be unused and in their original packaging. Please contact us to initiate a return.

8. Do you offer international shipping?

• Yes, we offer international shipping to various destinations. Shipping rates and delivery times vary by location.

9. Are there any customs fees for international orders?

• International orders may be subject to import duties and taxes, which are the responsibility of the customer.

10. How long does it take to process an order?

- Orders are processed within 1 to 3 business days (excluding weekends and holidays).

11. What are the estimated delivery times?

- USA: Typically within 7 days from the date of shipment. - Europe: Typically within 15 days from the date of shipment.

12. Can I change or cancel my order?

- If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.

13. Do you offer gift cards?

- Yes, we offer gift cards that can be purchased and redeemed online.

14. How can I subscribe to your newsletter?

- You can subscribe to our newsletter by entering your email address in the subscription box on our website.

15. Do you offer discounts for bulk orders?

- Yes, we offer discounts for bulk orders. Please contact us for more details.

16. Can I return a sale item?

- Sale items are final and cannot be refunded. Only regular-priced items may be refunded.

17. How do I use a discount code?

- Enter the discount code at checkout in the designated box. The discount will be applied to your order.

18. Do you ship to P.O. boxes?

- We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations. Contact us for assistance.

19. What should I do if I receive a damaged item?

- If you receive a damaged item, please contact us immediately. We will arrange for a replacement or refund.

20. How do I create an account on your website?

- You can create an account by clicking on the "Sign Up" button on our website and entering your details.

If you have any further questions, please don't hesitate to contact us. Thank you for choosing Cup Plaza for your household needs!