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Help Center

Welcome to the Cup Plaza Help Center! We're here to assist you with any questions or concerns you may have about our products, orders, and services. Below you will find useful information and resources to help you with your shopping experience.

Contact Us

If you need any assistance, please feel free to reach out to us. Our customer support team is available to help you with your inquiries.

  • Email: thilo@cupplz.com

  • Phone: +1 680-800-9065

  • Address: 2239 Townsgate Rd, Westlake Village, CA 91361

Frequently Asked Questions (FAQ)

  1. How do I place an order?

    • To place an order, browse our online store, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

  2. What payment methods do you accept?

    • We accept major credit cards, PayPal, and other secure payment options available on our website.

  3. How do I track my order?

    • Once your order has shipped, you will receive an email with a tracking number. Use this number to track your order on our website or the carrier’s website.

  4. What is your return policy?

    • Our return policy allows you to return items within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return, please contact us at thilo@cupplz.com.

  5. Do you offer international shipping?

    • Yes, we offer international shipping to various destinations. Shipping rates and delivery times vary by location.

  6. How long does it take to process an order?

    • Orders are processed within 1 to 3 business days (excluding weekends and holidays).

  7. What are the estimated delivery times?

    • USA: Typically within 7 days from the date of shipment.

    • Europe: Typically within 15 days from the date of shipment.

  8. Can I change or cancel my order?

    • If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.

  9. Do you offer gift cards?

    • Yes, we offer gift cards that can be purchased and redeemed online.

  10. How do I use a discount code?

    • Enter the discount code at checkout in the designated box. The discount will be applied to your order.

Additional Resources

We hope this Help Center provides you with the information you need. Thank you for choosing Cup Plaza for your household goods and accessories.

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