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Store Policy

Welcome to Cup Plaza! We are dedicated to providing you with high-quality water bottles, mugs, small ornaments, and household goods. Please review our store policies to understand our terms and conditions, shipping, returns, and other important information.

Company Information:

  • Store Name: Cup Plaza

  • Company Name: E-COMMERCE PLAZA NET INC

  • Email: thilo@cupplz.com

  • Address: 2239 Townsgate Rd, Westlake Village, CA 91361

  • Phone: +1 680-800-9065

Order Processing:

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification when your order has shipped, including a tracking number to monitor your shipment.

Shipping Policy:

  • Domestic Shipping (USA and Europe): We offer free shipping for all orders within the USA and Europe. Estimated delivery times are typically within 7 days for the USA and 15 days for Europe from the date of shipment.

  • International Shipping: We ship to various international destinations. Shipping rates and delivery times vary depending on the location. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

Returns and Refunds:

  • Our return policy lasts 30 days from the date of purchase. To be eligible for a return, items must be unused and in the original packaging.

  • Certain items are non-returnable, such as gift cards, downloadable software products, and some health and personal care items.

  • To initiate a return, please contact us at thilo@cupplz.com with your order details.

Payment Methods:

  • We accept major credit cards, PayPal, and other secure payment options available on our website.

Customer Support:

  • For any questions or concerns, our customer support team is available to assist you. Please contact us via email at thilo@cupplz.com or by phone at +1 680-800-9065.

Privacy Policy:

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Cookie Policy:

  • We use cookies to enhance your shopping experience. For more information, please review our Cookie Policy.

Changes to Store Policy:

  • We reserve the right to update or modify this store policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

Thank you for shopping with Cup Plaza. We appreciate your business and are here to help you find the perfect household goods and accessories.

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