Welcome to Cup Plaza! We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping information below for details on order processing, shipping rates, and delivery estimates.

Company Information:

• Store Name: Cup Plaza

• Company Name: E-COMMERCE PLAZA NET INC

• Email: thilo@cupplz.com

• Address: 2239 Townsgate Rd, Westlake Village, CA 91361

• Phone: +1 680-800-9065

Order Processing:

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification when your order has shipped, including a tracking number to monitor your shipment.

Domestic Shipping (USA and Europe):

• USA Shipping: We offer free shipping for all orders within the USA. Estimated delivery time is typically within 7 days from the date of shipment.

• Europe Shipping: We offer free shipping for all orders within Europe. Estimated delivery time is typically within 15 days from the date of shipment.

International Shipping:

• For customers outside of the USA and Europe, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We aim to provide the best possible service to our international customers.

Customs and Duties:

• Please note that international orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are incurred once the shipment reaches your country and are the responsibility of the customer.

• Cup Plaza is not responsible for these charges, and we recommend checking with your local customs office for more information on import regulations.

Order Tracking:

• Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 48 hours for the tracking information to become available.

• If you have any questions or concerns about the status of your order, please contact us at thilo@cupplz.com. We are here to assist you.

Shipping to P.O. Boxes:

• We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

Delivery Issues:

• If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

Thank you for choosing Cup Plaza for your home and kitchen essentials. We appreciate your business and are committed to ensuring you receive your order promptly and in excellent condition.